Date: Wednesday, April 29, 2015 Time: 1:00 PM ET/ 10:00 AM PT
IT service desk performance can make or break a customer's opinion of your organization. Untimely answers, frustrating experiences or unclear solutions leads to poor customer service and a bit hit to productivity.
Big Data can save the day, and it's not just for big enterprises. Regardless of the size of your service desk or the number of business users it supports, Big Data tools are now available to help turn knowledge into answers. In this one-hour webinar, you'll learn how new SaaS solutions can:
Enable process improvement
Reduce ticket volumes
Increase staff efficiency
Create happy customers
Using live demonstration we will show how big data can impact the workflow of these four key Service Desk roles:
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