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Tuesday, 14 April 2015

InformationWeek

4 Ways Big Data Benefits an IT Service Desk (Even a Small One)


Register Now Date: Wednesday, April 29, 2015
Time:
1:00 PM ET/ 10:00 AM PT

IT service desk performance can make or break a customer's opinion of your organization. Untimely answers, frustrating experiences or unclear solutions leads to poor customer service and a bit hit to productivity.

Big Data can save the day, and it's not just for big enterprises. Regardless of the size of your service desk or the number of business users it supports, Big Data tools are now available to help turn knowledge into answers. In this one-hour webinar, you'll learn how new SaaS solutions can:

  • Enable process improvement
  • Reduce ticket volumes
  • Increase staff efficiency
  • Create happy customers

Using live demonstration we will show how big data can impact the workflow of these four key Service Desk roles:

  • Business end user
  • Process manager
  • Live support agent
  • Service desk manager

Register Today!

Webinar Sponsored by:


Featured Speakers:

Chuck Darst
Service and Portfolio Management
HP Software
Hewlett-Packard Company

Adele Wilcox
Service and Portfolio Management
HP Software
Hewlett-Packard Company

 
 

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